For years, I used to be a dependable seller on Cardmarket, among Europe’s most outstanding platforms for investing cards. I taken care of an excellent reputation — more than 400 optimistic reviews, zero disputes, and regular, Skilled company. But one unjustified dispute, managed by Cardmarket staff members Silvia Parravano and Christian Tobehn, adjusted everything. in the following paragraphs, I'll share my personal experience, explain the structural flaws in Cardmarket's dispute process, and challenge a stark warning to other sellers.

A cleanse file Built about decades

A verified vendor With a hundred% good Feedback

Before the incident, I was precisely the kind of vendor each and every marketplace values. I mentioned buying and selling cards precisely, explained situations transparently, and shipped instantly. I hardly ever obtained one criticism — only praise.

the value of rely on on Cardmarket

Reputation is anything for sellers on Cardmarket. One oversight — even one which isn’t your fault — can destruction several years of hard work. That’s what tends to make my story so alarming for Other folks working within the platform.

The Dispute That Shattered My Standing

customer requested the incorrect Card, Then Blamed Me

The difficulty started out when a customer requested a card listed specifically by name, set, and situation. on receiving it, they falsely claimed I had despatched the “Incorrect Model” — Irrespective of crystal clear listing proof exhibiting I hadn’t.

evidence disregarded by assist

I submitted screenshots with the listing, card Edition, and issue to show my accuracy. But Cardmarket assistance, specifically Silvia Parravano, ignored the points. as opposed to reviewing the listing or requesting clarification, she right away sided with the client.

Silvia Parravano’s Mishandling of the Dispute

No good Investigation

Silvia’s choice was unilateral. She didn’t accept my evidence or request any counterevidence from the client. She simply blocked my account. No hearing. No 2nd belief. No enchantment.

No Warning, No Communication

What built this even worse was the suddenness on the motion. read more I used to be locked outside of my account right away. My appeals — requesting an evaluation or escalation — have been fulfilled with automatic responses or silence. Silvia Parravano exercised full authority without any accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing exactly the same Pattern

In follow-ups, my case was also seen by Christian Tobehn, A further member of Cardmarket's assist workforce. regretably, rather then examining the specifics objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections along with a everlasting ban.

A sample of Seller Disregard

Are truthful Sellers Being Silenced?

just after this expertise, I started looking into on the internet forums and community threads. I quickly discovered I wasn’t by itself. Dozens of lengthy-time sellers described comparable activities — several involving Silvia Parravano.

A common concept? consumers generally gain, even when Erroneous — and sellers are remaining voiceless.

How This Hurts the whole Marketplace

although platforms really should guard potential buyers, disregarding evidence from honest sellers brings about a broken ecosystem. When have faith in is one-sided, poor actors make the most, realizing they’ll be shielded by biased help agents.

the trouble: No Oversight, No attraction

not enough Transparency in Cardmarket’s program

by far the most alarming difficulty would be the absence of the appeals process. Once staff members like Silvia or Christian make a decision, it’s closing. There’s no second evaluation, no accountability, and no way to restore access to your account — It doesn't matter how sturdy your proof is.

Risk of Abuse and Blackmail

In my scenario, I used to be indirectly coerced into refunding a false declare — or reduce my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

economic and Emotional Consequences

Business Loss Overnight

I invested several years in making my vendor profile. everything hard work was worn out promptly, in conjunction with potential long term revenue. My seller dashboard, order record, and loyal customer base — all absent.

psychological Toll with a Trusted vendor

This wasn’t just a company hit. it had been demoralizing. for being addressed like a fraud soon after several years of integrity was emotionally devastating. I adopted just about every rule, and nonetheless received punished.

What Cardmarket need to Do to Regain rely on

Platform Reforms Are Urgently wanted

If Cardmarket wishes to retain top quality sellers and prevent long term abuse, it will have to:

• ✅ Introduce a transparent enchantment process for blocked accounts

• ✅ have to have disputes to generally be reviewed by at least two unbiased aid agents

• ✅ teach workers like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who post apparent, factual evidence

• ✅ create accountability metrics for workers conclusions

Without these changes, genuine sellers will proceed to generally be collateral problems in the method that blindly favors prospective buyers.

last views: Be Wary, keep Documented

for anyone who is now offering on Cardmarket, don’t presume your ideal record will shield you. you happen to be always just one buyer complaint — even a Wrong 1 — from getting silenced.

shield your self by:

• Taking screenshots of every listing

• Archiving interaction with potential buyers

• Backing up your account details often

• Preparing for disputes — Even when you do practically nothing Mistaken

Conclusion: 

My experience with Silvia Parravano and Christian Tobehn ought to function a serious warning to anyone making use of Cardmarket. I believed from the platform. I played by The foundations. And that i however obtained taken out without induce.

If Cardmarket carries on to disregard vendor legal rights, more honest distributors will walk absent. And when that takes place, the platform received’t just reduce sellers — it’ll drop its credibility.

Has one thing comparable transpired to you personally? Share your practical experience and assist raise recognition. Sellers have earned greater.